Business Development Strategies
Home About Us Products Contact Us
Doors Consulting Training Speaking
Services
 

In-House Training

These programs are powerful and built to make a difference in your business. This is where BDS distances itself from the competition. We roll up our sleeves and produce results with training that sticks. Quality training adds value to your business and gives you a competitive advantage. These programs are an affordable way to improve your team and get better results.
  1. Championship Management Training
  2. Staff Training - The Full Circle of Service and Sales
  3. Train the Trainer
  4. Hire the Best Candidates for your Team

Here's what some of BDS clients are saying!
"We were impressed with Walter's immense knowledge of the restaurant industry, its management and organization. Every division of our company became better and most of all happier."

American Bar & Restaurant Opportunities - Sparks, NV
Ralph R. Blevins - President


"Your suggestive sales techniques work! I am pleased because we received more rent as a result of their increased revenues. I recommend your services to any "service oriented" business that wants to increase their employee performance, improve service standards to impeccable and enhance their bottom line profitability."

Squaw Valley Ski Resort Corp. - Olympic Valley, CA
Bill Collins - Concessionaire Manager - 5 Restaurants, 4 Bars


"We are a better operation because of BDS. Walter's step-by-step training was easy to learn, easy to apply and produces results. Before his program we had lots of complaints - now we get lots of compliments on a daily basis. Our managers are better focused, the servers are more attentive and teamwork is at an all time high. If you want a real difference maker - hire BDS."

Spotlight 29 Casino - Coachella, CA
Richard Smith - Director of Food & Beverage


"You are truly a professional, the feedback from our attendee evaluations was extremely positive. Your passion for training, your optimistic approach, and your in-depth knowledge make you rare in the area of trainers."

Nevada Small Business Development Center
Kathy Carrico - State Training Director


"I'd like to "Thank You" for your hospitality and service training here at Olympic Village Inn. All of the staff and especially the managers were very impressed. My plan is to add your training into our annual budget and have refresher courses in December of each year."

Time Share Resort - Olympic Valley, CA
Mark Zimmerman - Resort Manager


"For the second year, the impact of your seminars and training became immediately apparent. Our sales have increased as a direct result of your input. Of equal importance. employee morale, motivation and attitude significantly improved following your training. Our investment in your program has paid off handsomely."

Team Tahoe Photographic & Bungee - Tahoe City, CA
Steve Nesenblatt - Owner


"As our most recent sales reports reflect, it is his message of Professionalism that has been the foundation of our impressive sales success. Any business seeking to succeed could only benefit from Walter's training program and I advise all to take advantage of it."

Squaw Valley Sports Shop - Olympic Valley, CA
Dennis Willard - Owner




 

Customer Service Quiz

One of the 3 Core Purposes of Customer Service is to get customers to return again and again. Is your company geared up to provide top-notch Customer Service and promote repeat business? Take this True or False quiz and see how your company measures up and identify what needs to be improved. By the way, a little humor in our business lives clears our heads and makes our jobs more fun.
  1. A "Service Vision" is primarily for big companies and rarely works in small businesses.
  2. A Customer Service seminar is all we need to improve service.
  3. "Reward & recognition" programs promote service excellence.
  4. Knowing our customer expectations is absolutely crucial for business success.
  5. Empowering front-line staff is the best way to improve service.
  6. Customers who complain have anger issues and need to see a psychiatrist.
  7. Specific customer service standards in writing make service faster and better.
  8. For a business to be considered "customer-centric": customer service must be addressed by all departments.
  9. It's always best to immediately offer a great deal when responding to an upset guest.
  10. A Customer Service Culture is new yogurt from California.
Click for Answers